Privacy Policy

At 247 Wheelchair Transportation LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our transportation services.

Information We Collect

We may collect personal information that you provide directly to us when you book a service, contact us, or interact with our website. This information may include:

Contact Information: Your name, address, phone number, and email address.
Medical Information (Voluntary): Details about your mobility needs or any specific requirements for your transportation, which you choose to provide to help us offer better service.
Payment Information: Details necessary to process payments, such as credit card information. (Note: We do not store full credit card numbers on our servers).
Trip Details: Pickup and destination addresses, dates, and times of your transportation services.
Communication Data: Records of your communications with us, including calls, emails, and messages.

We may also collect non-personal information automatically as you interact with our website, such as your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To schedule and fulfill your transportation requests, ensuring you get to your destination comfortably and on time.
Communication: To communicate with you about your bookings, provide updates, and respond to your inquiries.
Payment Processing: To process payments for our services.
Service Improvement: To understand your needs better and improve the quality, safety, and efficiency of our transportation services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Safety and Security: To ensure the safety and security of our passengers, drivers, and vehicles.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: When required by law, court order, or government regulation.
Protection of Rights: To protect the rights, property, or safety of 247 Wheelchair Transportation LLC, our passengers, or others.
With Your Consent: With your explicit consent for any other purpose not outlined in this policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
Data Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

247 Wheelchair Transportation LLC (817) 938-3290 or 247wheelchairtransportationtx@gmail.com

Last Updated: June 19, 2025